docusignapi - DocuSign Post Template REST API call error "UNABLE_TO_LOAD_DOCUMENT" -


when performs simple call docusign rest api (post template), error:

{     "errorcode": "unable_to_load_document",     "message": "unable load document. unable load document(1: document.pdf). document password protected, please remove password protection before using document." }

but document isn't password protected. how can resolve issue?


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